Moving Home FAQ

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Q. I'm moving house, how do I transfer my broadband service to my new address?

Q. I'm moving my old telephone number to my new address. Will my broadband service transfer automatically?

Q. My new address has a new telephone number. What do I need to do?

Q. I have to re-order my broadband service. Can I transfer my existing hostname to the new service?

Q. I'm moving house, how do I transfer my broadband service to my new address?

For a Demon Home Broadband product...
As your broadband service is delivered via your telephone line it will be necessary to cancel your existing service and re-order. To do this, send an email from your Demon account to customerservices@demon.net, and re-order at your new address via our online registration form, available at www.demon.net/home500.

A new Broadband service will take approximately 10 to 15 working days to set up.

For a Demon Solo/Total/HomeOffice product...
As your broadband service is delivered via your telephone line it will be necessary to cancel your existing service and re-order. To do this, send an email from your Demon account to customerservices@demon.net, and re-order at your new address through the Sales team on 0800 027 0966.

A new Broadband service will take approximately 10 to 15 working days to set up.

For a Demon Business product...
Business broadband customers are required to call Customer Services on 0845 272 2666 to arrange cancellation of their services and re-order at the new address through the Sales team on 0800 027 0966.

A new Broadband service will take approximately 10 to 15 working days to set up.

Q. I'm moving my old telephone number to my new address. Will my broadband service transfer automatically?

A. No. You will need to ensure that your broadband service is terminated at your current address before applying for a broadband service on the same telephone number at your new address.

The cancellation period is 30 days, so you need to ensure that you request the cancellation in time for you to re-order on the same number at the new address (Please see "I'm moving house, how do I transfer my broadband service to my new address?" for a full explanation).

Q. My new address has a new telephone number. What do I need to do?

A. Customers who wish to re-order their Broadband service on a different telephone number at their new address can do so at any time.

If you have a Home product please refer to the online registration form available at www.demon.net/home500.
For all other Demon products please contact our Sales team on 0800 027 0966.

A new Broadband service will take approximately 10 to 15 working days to set up.

You will also need to cancel the broadband service at your current address (Please see "I'm moving house, how do I transfer my broadband service to my new address?" for a full explanation).

Q. I have to re-order my broadband service. Can I transfer my existing hostname to the new service?

A. If you wish to keep your hostname you will need to set up your new broadband service on an alternative hostname, for example, if your existing hostname is 'crest' then choose 'crest1' as the hostname for your new order. This will enable you to continue to send and receive email under your previous service during the provision of your new broadband service. Once the new service has been activated, you can contact our Customer Services team on 0845 271 0666 to revert to your original hostname.