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Demon HomeOffice 8000
Free set up and router
£22.99 a month inc VAT

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		Benefits



		Features



		Technical info



		Support

Technical support
Demon HomeOffice gives you peace of mind with its 24/7 email, telephone, and live Text Chat support. To reach one of our technical specialists email helpdesk@demon.net or call 0845 272 0040. (Calls charged at local rates for standard phone lines.)

Support boundaries
The table below outlines the areas that are fully supported by our technical specialists. Please note that some topics are covered both within our online help pages as well as by our technical staff. If you are using hardware or software that does not come as part of your Demon package we will only be able to give general advice.

Demon HomeOffice support options overview
	Supported	Online help available	Unsupported
Equipment supported
Speedtouch 510 router*	Y	Y	-
SpeedTouch 546*	Y	Y	-
SpeedTouch 585*	Y	Y	-
Self-sourced equipment**	-	-	Y
Demon Services
Electronic Fax	Y	Y	-
Homepage hosting	Y	Y	-
Mail – incoming (POP3 only)	Y	Y	-
Mail – outgoing (SMTP)	Y	Y	-

* Only if purchased from Demon.
** It is the customer's responsibility to perform some level of diagnostics to determine whether a fault lies with their equipment (either USB modem or broadband router) if the device has not been purchased from Demon.

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