Professional support services, 24 / 7, 365 days a year.
Managed hardware and operating systems.
Cost efficiency with no unexpected capital expenditure.
Web portal to log and track service requests and faults
Faults and incidents are proactively monitored and managed.
Service Level Agreement to ensure accessibility to your business-critical applications.
Additional hardware and software options.
Features
Options
The Enterprise Hosting product is designed for businesses that are after the highest levels of reliability, functionality and performance for their web applications. Three options are available which offer different levels of resilience and performance. With all options you can purchase additional hardware and software.
Option 1: Single web and database server
Option 2: Web server and database server
Option 3: Dual web servers and a single database server
To learn more about these options, please contact our Sales team for a technical description.
Enterprise Hosting features:
An outsourced web infrastructure.
1 to 3 dedicated servers with varying levels of resilience.
HP hardware running Microsoft Windows 2003 with Norton AntiVirus software.
Data centre facilities (i.e. UPS, generator, air conditioning, power etc.).
A department dedicated to overseeing the monitoring and management of the Enterprise Hosting solution, operates 24 / 7, 365 days a year.
24 / 7, 365 days a year, telephone support.
Cisco firewall with dedicated ports.
Daily and weekly shared backup. Restoration can be performed on request.
Management of up to two domain names is included in the package. More can be purchased.
A wide choice of additional software can be implemented with the solution.
Support
Customer service
Enterprise Hosting is supported by a 24 / 7 Support Centre and a 24 / 7 Monitoring & Management Centre (MMC).
The Support Centre will manage all service requests logged either by web portal or telephone. All requests will be given a priority which will have a target response time allocated to it.
The Monitoring & Management Centre will proactively monitor the hardware, operating systems and network for incidents/faults. If they recognise a fault they will contact the client directly for permission to fix the fault.
A web portal will also be available for you to log and track all incidents/faults, change requests and service request.
Service management Hardware / software management
Complete management of hardware, network and operating system.
Back-up and restore
All Clients will receive daily and weekly differential backups.
A full restore can be requested using your web portal.
Anti-virus software
Symantec Norton AntiVirus software will be installed on each server and will be updated automatically as necessary.
Service reporting
The web portal is available to all clients and allows them to receive availability and system performance reports. The reports include CPU and physical memory usage.
Security patches
All security patches will be tested and categorised as High, Medium or Low. The client will have the option to opt out for the high and medium security patch and opt in for the low security patch.
Planned maintenance
Clients will be notified 24 hours before any planned maintenance. Clients cannot refuse planned maintenance.
Details about any security patch or planned maintenance will be available for the client on the web portal. If you would like information about the service description and the Service Level Agreement then please contact our Sales team on 0800 027 0423.
Technical Information
Hardware features
Server Types
Features
Available
Web server
HP ProLiant DL365 Opteron 2.2GHz Dual Core Processor Redundant Power Supply Unit 1 GB RAM (Total RAM) 2 x 72.8 GB HDD RAID 1 (Usable space 72.8 GB) (Additional CPU or memory can be added).
All options
Database server
HP ProLiant DL365 Opteron 2.2GHz Dual Core Processor Redundant power supply unit 1 GB RAM (Total RAM) 2 x 72.8 GB HDD RAID 1 (Usable space 72.8GB) (Additional CPU & memory can be specified as an option).
Option 2
Option 3
Additional CPU and memory can be requested.
Software features
Server Types
Features
Available
Operating system and basic services
MS Windows Server 2003 Standard Edition, Authenticated (Web Server)
All options
MS Hotfixes (incl security related hotfixes) required by the additional software products or THUS' security policy
All options
Anti-virus services
Symantec Anti-Virus
All options
Remote management and monitoring services
Virtual Private Network (VPN) connection
All options
Microsoft Terminal Services
All options
NetIQ AppManager agents
All options
HP Systems Insight Manager agents
All options
Backup services
Veritas Backup Exec for Windows
All options
Veritas Backup Exec Open File Agent for Windows
All options
Web services
Microsoft Internet Information Server 6
All options
Optional extras
Additional network hardware and software can be purchased with all options.
SoftwareAvailable with:
Additional bandwidth (per Mbps)
Additional CPU in web server (includes Windows 2003 license)
Additional CPU in database server (includes Windows 2003 and SQL 2000 Standard Edition licenses)
Additional RAM
2 x 72.8GB disks (in place of 2 x 36.4GB disks)
2 x 146.8GB disks (in place of 2 x 36.4GB disks)
SSL certificates
MS SQL Server Enterprise Edition (in place of Standard Edition)
