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Press release

Demon, the Internet Service Provider for SMEs and the residential market, has been ranked #1 ISP in the latest UK independent customer satisfaction study.

Thus plc's Internet brand Demon topped the 'J.D. Power and Associates 2000 UK Residential Internet Service Provider Customer Satisfaction Study', conducted by the US-based global marketing information firm. Other ISPs included in the study were LineOne, VirginNet, Freeserve, BT Internet and AOL, among others.

More than 1,800 households containing Internet users were questioned on the performance of their ISP in order to get the study results.

According to the study, Demon's strength is in its connection speed/access to the Internet, the top driver of customer satisfaction. Demon also excels in customer service and e-mail services.

"We have invested over £110 million since last year in improving and extending our network, to increase the range of services we can offer our customers. This study demonstrates the success of that considerable investment and our commitment to quality," said Cynthia Gordon, brand marketing director at Thus plc.

"Demon differentiates itself by the functionality that it builds into its services and the fact that quality is always the main consideration. Our customers are the most regular internet users and are depending on the service to support their business or to keep in contact with their family. It needs to work first time, every time."

For further information please visit www.let-it-be-thus.com

NOTES TO EDITORS

Thus plc is one of the UK's leading providers of voice, data, Internet and interactive services, operating principally under the Thus and Demon brands.

Services:
Thus offers a variety of Internet services, principally under the Demon brand in the UK and in the Netherlands. Demon is one of the UK's largest Internet Service Providers (ISPs), serving both the residential and business markets. Demon offers subscription dial up services and business access services, including web hosting, web design, leased line and e-commerce facilities, together with wholesale Internet services and non-subscription Internet access.

Demon has already established itself as the UK's largest web hosting company and one of the largest in the world as reflected in the recent Netcraft survey results. Demon was recently ranked in the top three worldwide ISPs, by Internet Magazine.

Thus offers a wide range of data and telecommunication services, primarily to the UK business market, including direct and indirect switched, freephone, premium rate and other number translation services. The company provides non-switched products including capacity, leased line and managed data services.

Thus is also a leading provider in the call centre services market delivering telemarketing, call centre integration, fulfilment, consulting and disaster recovery services on a fully outsourced basis.

Thus services are available individually or on a fully integrated basis to support individual customer requirements.

Network:
Thus' National Network is fast becoming one of the most technologically advanced networks in the UK, providing the flexibility to deploy services supported by different switching protocols such as ATM, IP and MPLS. The company is currently extending its National Network to more than 8,100km.

For further press information or photography, please contact:
Kath Pooley or Louise Metcalfe at LEWIS, the IT PR agency:
Tel: 020 7802 2626
Fax: 020 7802 2627
Email: kathp@lewispr.com, louisem@lewispr.com

For sales enquiries, please contact Thus:
Tel: +44 (0) 141 567 1234
Fax: + 44 (0) 141 566 3065
Email: sales@let-it-be-thus.com
http://www.let-it-be-thus.com